Installation and Hardware
System specifications and installation procedure
Why does Base request home photos? What does photo review entail?
To help Base ensure your home meets the electrical and spacing requirements for a backup system installation, after you sign up we will send you a l...
What are the electrical and spacing requirements for Base equipment?
Submitting home photos allows Base to evaluate whether a home meets the electrical and spacing requirements for our equipment. The Base system is alwa...
When does Base deliver the installation equipment? Is there anything I should know about the pallet delivery?
Pallet Delivery Timing Base delivers your pallet of installation materials the day before your scheduled installation. Because our logistics routes ...
How do I test my Base battery?
Use this walkthrough to run a quick, safe test of your Base backup system so you know what to expect during a real outage. We highly recommend watchin...
How do I connect my battery to my home WiFi network?
Connecting the Base battery to your home Wi-Fi ensures continuous connectivity for battery monitoring and telemetry data. While the Base battery syste...
How does the Base system interact with the generator interlock on the main panel?
You cannot power your home with the Base battery and a generator through the main panel at the same time. The interlock ensures only one power source ...
What does a typical Base system installation look like?
Base offers two battery system configurations ( spec sheets ). Here's an example of a single ground-mounted battery installation: Here's an example o...
What are Base batteries made of?
Base batteries use lithium iron phosphate (LiFePO₄) — a proven, reliable, and safe battery chemistry that's ideal for home energy storage. Why does ...
What are city inspections of the Base battery installations?
In Texas, some local authorities (AHJs - Authorities Having Jurisdiction) in incorporated areas require one or two inspections after the battery insta...
Should I have one battery or two?
Base offers two different battery system configurations. The right configuration depends on your home’s layout, energy needs, and compliance with the ...
What safety precautions does Base take?
At Base, safety is at the core of everything we do. Our battery system is certified to UL standards - the gold standard for electrical system safety i...
Will I need a soft-start on my A/C? What does that entail?
A soft-start is an electrical device that reduces the high surge of current when your A/C compressor starts up. For some members, soft-starts are nece...
What do I need to know on the day of installation?
The Base team handles everything on installation day. You just need to be reachable by text in case we need to contact you. We recommend that you be h...
What is the temperature range of the battery?
Base batteries operate within ambient temperatures ranging from -10°C to 50°C (14°F to 122°F). Each battery module is equipped with four temperature s...
What hardware does Base use? Do you have spec sheets for the system?
Base offers a 20-50 kWh capacity battery system with an 11 kW inverter, making it one of the largest home backup systems available. It is built to bac...
What’s the lifespan of the Base battery?
Your Base Battery Agreement is for 10 years. Base retains ownership of the battery for the entire 10 years, which means we warranty and handle any nec...