General Information
How Base works
Can I talk to someone?
Yes! If you're a prospective Base member, email team@basepowercompany.com or call/text us at (512) 518-1009. If you're a current Base member and nee...
How does activating service with Base work?
To activate your energy service with Base, please visit account.basepowercompany.com to submit your activation form. Electricity service will begin ...
Can I add an additional battery later on?
How can I refer a friend who’s interested in Base? Do you have a referral program?
Yes! Base has a strong referral program. Base members are essential for spreading the word about Base and getting more neighborhoods involved. Existin...
Will I need HOA approval? Does Base have information I can share with my HOA?
You don't need HOA approval. The State of Texas passed Property Code §202.010 allowing for those in HOAs to install “Solar Energy Devices” (as defin...
Does Base have an app to monitor my battery and usage? What information can I see on my app and dashboard?
Once your battery system is installed, we recommend downloading the Base Power mobile application to view the following: Grid Status & Estimated Backu...
How much does Base cost? How much do I pay for energy?
To get started with Base, you pay a $50 refundable deposit upfront. This deposit applies toward your one-time installation cost once your battery is...
How does Base make money?
Base operates differently from traditional power companies. Instead of profiting directly from customers, Base earns revenue by using grid-balancing s...
How is Base different from other Retail Energy Providers?
Base Power Company is the only retail energy provider (REP) that provides a backup battery to members for outage protection. Base is also one of the o...
Why does Base own and operate the battery?
By owning the batteries, Base can operate the battery software to stabilize energy distribution and earn income off energy price fluctuations—setting ...
Where is Base available?
Base operates today in select deregulated regions of Texas. A deregulated region means you can choose your energy provider. Base currently operates in...
Why is Base significantly less expensive than alternatives?
Watch Video Explanation Base offers a significantly less expensive backup battery solution compared to alternatives due to the unique shared business ...