Backup and power outages
How the battery backs up households
What is grid support?
Grid support is when Base uses your battery to help balance the electricity grid during periods of high demand. This is one of the key ways Base earns...
How much power can the battery support? Do you really back up my whole home?
Your home must be using 11 kW or less for the battery to turn on. If high-draw devices like electric heaters push usage higher, you'll need to reduce ...
What types of electrical devices will the battery back up? Will it back up my A/C during an outage?
Our Base batteries provide whole-home backup to most homes, ensuring all appliances on your main panel — including your A/C — stay powered during an o...
How long does the battery take to kick-in during an outage? Do I have to do anything?
Your battery should turn on automatically within a second of a power outage. Most Base members won’t even notice the transition! If your battery does ...
What happens in the event of an outage? How can I prepare for an outage?
When a grid outage occurs, Base will send you a push notification via the Base Power App to inform you that your battery is backing up your home. To e...
How do I know if I'm using battery power or grid power? How should I interpret the Base App “status” bar with “power source”, “battery charge”, and “estimated backup time”? Can I run off of the battery when the grid is available?
You’ll receive push notifications during outages—but you can confirm you're in a grid outage if your mobile app displays "Grid Down" and a red bar goi...
How is the estimated backup duration on my Base App calculated? How can I extend it?
Your Base dashboard shows your battery’s estimated backup duration — giving you an idea of how long your battery can power your home during an outage....
How can I enable push notifications on the Base Power app?
Base sends all power outage notifications exclusively via app push notifications. This includes real time notifications when the outage begins, if yo...
How can I extend the duration of my battery backup?
To maximize backup duration: Most important: Temper or turn off usage of power-hungry appliances like A/C units, electric heaters, or large washers/d...
How long does your Base battery last during an outage?
How long your Base battery lasts depends on four main factors: How much power you use : This is the most important factor. A battery stores a fixed am...