Billing and payments
Manage energy and membership payments
Why is my energy usage high? How can I reduce my energy usage?
Energy usage fluctuates based on two main factors: Devices and appliances used in your home - Large appliances like air conditioners, heaters, refrig...
I received an email from Tremendous - is this legitimate?
Yes. Base uses a platform called Tremendous when we need to send funds to our members. If you receive an email from Base via Tremendous, it's legitima...
What are the components of my energy bill?
Energy Charges: Your energy charges are calculated based on your metered energy usage for the month multiplied by Base's flat energy rate. While this ...
What do the bill statuses on my Base Dashboard mean?
Paid – This bill was paid successfully. No payment due — This bill had a negative or <$0.50 balance, therefore no payment is due. If your bill is nega...
How do I interpret the meter readings at the bottom of my bill? Why are there two meters listed?
Generation Meter Reading: The amount of energy you sent back to the grid. This includes energy from your battery discharging to the grid and any exces...
Will I pay for battery charging and discharging? What are battery credits?
No, you only pay for what you use. Base excludes battery charging costs from your bill via the "Battery Credit", which measures the amount of energy u...
What are utility delivery charges? Why is my "all-in" price different than my energy rate?
Utility delivery charges are standard fees mandated by transmission and distribution utility companies (TDUs) like CenterPoint, applicable across all ...
What does it mean if my energy bill went negative?
A negative energy bill means you've accumulated more credits than charges, and the extra balance rolls over to the next month. For Base customers, thi...
I received a 'Base Power Bill Payment Problem' email – what does this mean?
Base was unable to charge the payment method on file due to an issue with your payment method. Examples include card expiration or insufficient funds....
Where can I find my bills and billing history?
The best place to find your energy billing and payment information is on your Base member dashboard. After logging in to your Base Power dashboard, cl...
Why do you ask for a $50 refundable deposit?
The deposit helps ensure we're focusing our time and resources on homeowners who are serious about moving forward. Our team begins preparing for your ...
When and how do I pay for the battery installation?
When you sign up with Base, you will input your payment information through the Base website to put down a $50 deposit and secure your spot. After you...
How and when do I pay my energy bill? Does Base offer auto-pay? When will I receive my first electricity bill?
Base will notify you via email when your energy bill is due. All members are automatically enrolled in autopay and paperless billing. We do not offer ...
How do I get reimbursed for the early termination fee from my current provider? Do I need to cancel service with my current provider?
Base will cover up to $250 of your early cancellation fees. This reimbursement program aims to assist customers transitioning to Base Power by address...
I received an email from Tremendous - is this legitimate?
Yes. Base uses a platform called Tremendous when we need to send funds to our members. If you receive an email from Base via Tremendous , it's legiti...