Agreements and policies
Terms & services
Do I enter into any contracts or agreements with Base? What happens if I move or cancel?
There are two separate Base agreements: the battery services agreement and the energy provider agreement. Battery Services Agreement The Base Battery...
I'm a renter moving into a home with Base Power. What do I need to do?
You must use Base Power as your electricity provider to keep the Base battery at your home. Please contact your landlord to get started. Base Power ma...
Where can I see Base's Electricity Facts Labels (EFLs)?
An Electricity Facts Label (EFL) is a standardized document required by the Public Utility Commission of Texas (PUCT) for all retail electricity pro...
What are the Interconnection Agreement (IA) and Tariff Agreement (TA), and why do utilities require members to sign them?
As part of getting your battery system connected to the grid, utilities like Oncor and CenterPoint require two signed agreements . These are requ...
What is an Interconnection Agreement (IA)? Why does Base need my previous IA? How can I locate it?
An Interconnection Agreement (IA) is a contract between a utility company and a customer that defines how a distributed energy resource (DER)—such as ...
I'm a Base member and I have a renter. How do I transfer energy service to them?
You can transfer energy service to your renter by contacting Base support. Your renter will need to agree to the Base service agreement and terms. Bas...
How do I report a security concern?
If you discover any security concerns related to your Base battery system or account, please contact Base support immediately. You can report security...
What if I need to cancel or reschedule my battery installation?
If you need to cancel or reschedule your battery installation, contact Base support as soon as possible. Depending on the stage of your project and yo...
What are my responsibilities as a landlord with Base Power?
As a landlord with a Base battery system on your property, you are responsible for ensuring the renter has proper access to the system and understands...
What are my options when my Base electricity plan is up for renewal? What happens if I don't renew my plan before it expires?
When your Base electricity plan is up for renewal, you have several options. You can renew your plan for another term at the current or updated rates,...
How do I transfer my Base battery and energy service to a new homeowner if I am selling my home?
When selling your home, you can transfer your Base battery and energy service to the new homeowner. Contact Base support to initiate the transfer proc...
What happens if the battery gets damaged or breaks? Do I have to pay?
Base covers 100% of the maintenance for the battery in cases of manufacturing or installation defects, as well as damages outside of your control (e.g...
What are the minimum hours of backup reserved?
You should always have at least 5 hours (if you have a single battery) or 10 hours (if you have two batteries) of backup at low energy usage during no...
Does Base back up life-critical medical devices?
Backup energy should not be used for life-critical devices and cannot be guaranteed. Base's algorithms are designed to maintain a critical amount of c...
Who owns and operates the battery?
Base owns and operates the battery and is responsible for all maintenance and service.